MailChannels Cloud provides a simple web console enabling you to control your access to the service, view logs, and perform administrative tasks. When you log in to the web console, you are presented with the following display:
Dashboard shows what our system is doing with your email: How much you're sending to us and how much has actually been delivered to recipients. Here's what it all means:
Imagine your email flows in to our system from the left side. The left-most column indicates the number of SMTP connections your account has made with the service — in other words, attempts to deliver mail in to the system. The middle column shows how many messages were actually accepted in to the system after spam filtering and other checks. Finally, the third column shows how many messages were received by the Internet and delivered successfully.
Why is so little of my mail being delivered?
If you run a web hosting business, it's common for our service to deliver less than 15% of the mail you send to us. Most of the rejected mail is spam. A good fraction of it is messages that were addressed to incorrect recipients, to mailboxes that were full, and other common email delivery errors.
Why is so much mail sitting in the queue?
When you send us email, we attempt to deliver it immediately to the receiving system. The receiving system may defer our attempts to submit email, and this can result in your mail being queued for up to six hours within our service. It's not uncommon for us to have, at any time, up to three times as much email queued as was delivered in the past hour. It's important to note that a lot of email is queued because the receiving domain doesn't have an operational mail server. Spammers often use very old mailing lists with inactive addresses and domains, and mail to those recipients can end up being queued for the full six hours while our service diligently attempts to deliver it.
Why does the box say "ERROR" instead of a number?
The deliverability dashboard queries a back end log indexing service that fetches statistics to show you how much mail was received, queued, and delivered. If our back end log indexing service doesn't respond quickly enough, it's possible you will see the word "ERROR" instead of an actual number. Rest assured we are adding capacity to the service to make this problem go away as quickly as we can. The appearance of the word "ERROR" does not mean that anything is wrong with your email or that it has gone missing.