If you're receiving this error, it means we have detected this email to be a spam.
What can I do as an end-user if this is a false positive?
Please file a support request with your web hosting provider.
What can I do as a service provider if this is a false positive?
If your legitimate email message is blocked by MailChannels, an error message is generated and included in the non-delivery report you receive from your mail server when an email is bounced. When you submit a false positive report, our system corrects its behaviour so that similar messages will not be blocked in future.
Please submit a false positive report by sending an email to firstname.lastname@example.org along with the following details:
- Sender email address
- Authenticated username of the sender (for example, x-authuser)
- Recipient email address
- Error message
- Copy of the compromised account notification, if received
To ensure faster response from Support, please provide as much information as possible about the issue.