Help Center

Quarantine

If your Domain Administrator has configured Quarantine as the spam handling option for your domain, spam messages will be held by MailChannels so they don't even touch your inbox. You can see the messages in your Quarantine by selecting the Quarantined filter in Log Search.

save image

Quarantined messages are denoted by the purple Quarantined tag, with a specific reason why the message was quarantined, below the tag. In the example below, you can see that the message was quarantined for containing Virus Content. save image

 

If a message accidentally ends up in your Quarantine when it shouldn't have, you can easily release the message to your inbox by clicking on the Release button that is revealed when you hover over a log entry for a quarantined message, as seen below.

save image

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

Article is closed for comments.