-
Help Center
-
Inbound Filtering
-
Frequently Asked Questions
-
★
How to report False Positives and False Negatives?
-
How does MailChannels enforce DMARC policy?
-
Adding Inbound domains CSV File Structure
-
Where do you store the data? In Canada or in the US?
-
How does the filter work? Does it simply catches all emails, scan and inspect them, then pass to our mail server?
-
Is there a MailChannels WHMCS module?
-
Is it possible to view all the incoming logs for a domain?
-
Is there a DirectAdmin plugin for Inbound Filtering?
-
If the clients mail server were to be down, how long would you be queue mail for before bouncing?
-
Where are your servers located?
-
How long is the delay between the time an email is queued and the time it is delivered?
-
Does the Inbound license support a multiple server locations?
-
I have added a domain in Inbound section in my Host console. Do I need to do anything else?
-
Do you offer other ways to add domains?
-
Is there any reporting available (number of messages passed and quarantined per month, etc.)?
-
Can the 5xx series SMTP responses when you quarantine or reject a message be turned off?
-
Does inbound allow at all custom MX Records?
-
Is there a way to release queued messages?
-
Is there a way to stop the Quarantine Digest from being sent out?
-
What kind of support is available from MailChannels?
-
Can messages identified as suspect, simply be flagged and tagged in the subject line as “SPAM” and forwarded onto the recipient mailbox?
-
If a customer domain is redirected elsewhere other than through MailChannels, are the quarantine areas automatically discarded of if not, how long are they retained?
-
Is there an administrator control panel/area to administer various lists etc?
-
Is there a centralised administrator access to all user quarantine areas?
-
If a quarantined message is not required, can it be flagged as such and deleted, and if so, when deleted is there some form of blocklisting done on the senders credentials?
-
Does MailChannels ever reject any email without notification to either sender or recipient?
-
Does MailChannels constantly update virus and spam lists?
-
How long are quarantined messages retained?
-
What happens when a message is deemed to be abusive in any way, whether virus, spam, or phishing?
-
Your pricing is based on a per domain model, is there any limitation/s on the number of mailboxes, aliases, attachments or mail volume?
